Case & Work Management
Case & Work Management
Our platform’s Case & Work Management workflow module was designed to track inbound service inquiries and workflow processes such as assigning tasks to specific staff members. Each service inquiry is assigned a unique ticket ID and contains all information relating to that service inquiry, such as open ticket statistics, resolution statistics, resolution details, Member validation, administrator interaction, Member demographic information. PX3000™/CM can be utilized independently of your PX3000™ installation for use by all employees of your organization or it can be integrated into your PX3000™ environment.
Case & Work Management Features
- Call TICKETING and Tracking Management
- User Driven categories and detailed categorization
- User Driven Workflow
- Document upload and storage
- Dashboard
- Case commenting
- Link to PX3000™ members
- Priority Management
- Status identification
- Time and date stamping
- Full filter and search capabilities
- Knowledgebase searching
- Validation for improved identity verification
- Collaboration and Case/Ticket re-assignment
- Performance reporting
Learn About Penad’s Administration Solutions
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