Careers
Client Relationship Specialist
About the Role
Penad Pension Services Limited is seeking a Client Relationship Specialist to manage client relationships and oversee software projects for clients in the pension and life and health insurance industries.
You will serve as the liaison between clients and our internal teams, ensuring business needs are understood, expectations are clearly communicated, and projects are delivered successfully. This role combines client relationship management, project management, and knowledge of pension administration and life and health insurance operations.
This position is well suited to someone who enjoys working with people, managing competing priorities, and translating business needs into clear, actionable requirements.
Key Responsibilities
- Build and maintain strong client relationships, serving as the primary contact for assigned accounts and projects and as the liaison between clients and internal teams.
- Work with clients to understand their business needs, clarify requirements, and establish project objectives. Ensure client priorities and concerns are communicated to internal teams and addressed.
- Manage software implementations, enhancements, and other client projects from planning through delivery, overseeing scope, timelines, deliverables, and risks.
- Develop statements of work (SOWs) that define project scope, deliverables, timelines, assumptions, and responsibilities, and manage the client review and approval process.
- Coordinate project priorities and deliverables with development, quality assurance, and support teams.
- Manage changes to project scope and communicate their impact on timelines, costs, and resources.
- Lead client meetings, provide project status updates, document decisions, and follow up on outstanding items.
- Identify project risks and issues, taking timely action to address risks and resolve or escalate issues.
- Coordinate client testing, confirm that deliverables meet agreed requirements, and obtain client sign-off.
- Plan and deliver client training on software functionality and business processes.
- Develop and maintain user guides, training materials, and client-facing documentation to support effective use of the software.
- Identify opportunities to improve the client experience and strengthen long-term relationships.
Qualifications and Experience
- Experience in client relationship management, project management, software implementation, or a similar role.
- Experience in pension administration and life and health insurance, with an understanding of relevant terminology, business processes, and administrative requirements.
- Experience with defined benefit pension plans is an asset.
- Ability to translate industry-specific business needs into clear requirements for software teams.
- Strong communication skills, including the ability to explain software concepts clearly to business users.
- Excellent organizational skills and the ability to manage multiple clients, projects, and competing priorities.
- Experience gathering business requirements and preparing project documentation.
- A practical, collaborative approach to solving problems and managing expectations.
- Familiarity with software development and testing processes.
- Relevant post-secondary education or an equivalent combination of education and experience.
- Project management certification is an asset.
Salary: $65,000 to $85,000
To apply for this position, email your resume and cover letter to careers@penad.ca. Only those candidates invited for an interview will be contacted.
Full Stack Software Engineer
Who You Are
Do you consider yourself quick on your feet and able to move efficiently between problem spaces: from database design to desktop programming, to web development with the latest stacks and standards? Are you familiar with working on legacy code and consider yourself a self-starter who likes to take the initiative on projects? Are you an experienced problem solver and like having the opportunity to influence all aspects of the solutions you work on?
If this sounds like you, we invite you to join us as we take our software to the next level and grow our company into new markets and new corners of the world.
Job Description
As a member of our development team, you will work on all of Penad’s desktop and web applications. You will communicate closely with our domain experts to design and develop new features and reports for our flagship software suite and customer-facing web sites. You will share your passion for quality code by taking part in regular code reviews and share your dedication to efficiency by assisting with continuously improving our development process. You will be an integral part of our team and will have a voice in all aspects of our software life cycle.
Qualifications
- A degree in Computer Science or equivalent experience
- 3+ years of desktop development experience using Delphi or a similar language, such as C#
- An excellent coder, champion of code quality, follower of solid design principles
- Experience working with legacy code
- A thorough understanding of all areas of the Software Development Lifecycle
- Familiar with UI principles and patterns
- A strong background in SQL and relational database design
- Ability to quickly learn new technologies and skills
- Excellent analytical and problem-solving skills
Nice-to-Haves
- Experience with application server design
- Experience with Git
- Experience with Jira and Bitbucket Server
- Experience with a software unit testing framework
- A background in financial software
- Experience developing enterprise-level web applications
- Crystal Reports
- SSRS Reporting
- Pension and Benefits knowledge
Contract: Full Time
To apply for this position, email your resume and cover letter to careers@penad.ca. Only those candidates invited for an interview will be contacted.